Email request form for a return RGA number:
Required Information:
Your name:
Your email address:
Your phone number: Optional:
Sale Transaction ID Number:
Your street address:
Your city, state, zip code:
Please Use This Form For: RGA Email Request
Please include a reason for the RGA form return request.
StanleyRemotes Product Returns

Product Returns

Product Returns Address:

34691 North Wilson Road
Ingleside, Illinois 60041

Phone: 888-341-3003

Product Returns:

All items we sell have a full manufactures warranty.
We do not sell any used, refurbished or second hand items.
Items are fully returnable for 30 days in original unopened package.
Items returned must have a Return Goods Authorization number, we will not be held responsible for items returned without RGA.
Item(s) must be shipped back insured for the item(s) value in a proper outer packaging with the RGA number clearly written on the outside package.
A restocking charge of 25% or $10.00 minimum will apply to any items returned with no exceptions.
Warranty items will be replaced with original parts, return shipping to us is the responsibility of the consumer.
A copy of the original packing receipt is needs to be included with all returns showing the product information of the purchase.
Buyer pays cost of return shipping on warranty items.

Additional Return Information:

Visor clips, key rings and directions must be included or you will be charged for them.
No item can be returned damaged, scratched or tampered with. All products sold have date codes to show when it was made.
A RGA number is required for all returns and shipping costs to return merchandise is the buyers responsibility.
Item(s) must be shipped back insured for the item(s) value in a proper outer packaging with the RGA number clearly written on the outside.
Return requests can be E-mailed to info@StanleyRemotes.com.
Our web site and staff will do their best to assist customers in selecting the best items for buyers applications based on the information you provide.
It is ultimately the customers responsibility what they purchase since we are not able to see the actual application or job site.
Uncertain customers, if not qualified installers, should consult with their qualified installer before making a purchase.
By making a purchase from this website you are confirming that you fully understand all terms and conditions stated here and also agree to all terms and conditions.
Do not send items back at our expense or the shipping charges will not be covered by us and the items will be refused.
A return RGA label will be sent to you from us if the item is defective or if the order we sent to you is wrong.
Items purchased elsewhere and returned to us will not be sent back.
You will have to claim the item and pay to have it returned to you within 30 days.

Note: If you ordered the wrong item then the shipping and handling is at your expense to return the item.

Stanley Garage Door Opener Models
Our Main Office Hours Are Monday - Friday From 8:00am to 5:00pm cst
Need Help Ordering? Call 888-341-3003 Or Email Us For A Faster Response.